T & C's
Terms & Conditions
These conditions apply whether a contract has been made verbally or in writing.
The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or
partnership, an individual must be named as a responsible person.
The hirer is responsible for the actions and decisions of all the passengers on board including any additional
costs incurred in performing the contract, whether or not they actually travel with the party.
If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior
the hire taking place. The company will only accept instruction form the hirer or their representative.
Where a copy of these conditions has been given to the hirer at any time, or the hirer has been advised verbally
or in writing on their quotation documents of the terms, making a booking will be deemed to signify acceptance of
them. Where a hirer makes a booking before receiving these conditions and without being advised verbally of all
significant terms, the hirer may cancel the contract without liability to the operator within 48 hours of receiving
these conditions. Otherwise, the hirer will be deemed to accept these conditions.
Quotations are given on the basis of the direct route and on information provided by the hirer. The route used will
be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be
clearly shown on the confirmation.
All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts
Quotations are valid for 28 days from the date of issue, unless otherwise notified.
Quotations are given for the coach and driver only. Any additional charges will be separately identified and will be
the hirer’s responsibility unless otherwise specified, including parking, road tolls and accommodation.
Quotations made for periods greater than 8 weeks in the future may be subject to a fuel surcharge, if there is a
significant rise in the net cost of fuel. The company will inform the hirer of any additional charge at its earliest
If the net cost of fuel increases significantly after making a booking, the company will inform the hirer of any
additional charges at its earliest convenience.
*Brexit - Please Note
If your quotation is for outside the UK and has been costed prior to March 2019, we do not know the cost
implications, if any, of Brexit on this quote, we therefore reserve the right to change, amend or cancel any part of
our proposed quotation.
3. USE OF THE VEHICLE
The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the
destination for the hirer’s use unless this has been agreed with the company in advance.
4. CONDUCT OF PASSENGERS INCLUDING HEALTH & SAFETY
• The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger
whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors,
Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on
all parties. The hirer is responsible for any damage caused by any passenger for the duration of the hire. Please
be advised where instances of breach in Health and Safety by children or minors occur, the parent or guardian
will be responsible for their actions. In certain circumstances, this can result in a student being refused travel on
school routes. Formal written warning to this affect will be issued prior to any action being taken, to allow suitable
arrangements to be made.
• Health and Safety is paramount with our organisation and as such all passengers are asked to wear their seat
belts whilst on the vehicle and abide by all information given and displayed. If minors are travelling on the vehicle,
they must under the supervision of a responsible adult or the Hirer or their representative.
• Smoking is not permitted at any time on any of our vehicles, this includes the use of substitute smoking
materials such as electronic cigarettes or 'E cigarettes'. Any one found smoking on our vehicles will be asked to
• All school groups must ensure that they understand their obligations for planning, supervision, approval and
preparation of pupils etc as set out in the DfES publication 'Health and Safety of Pupils on Educational Visits '
(HASPEV). We can provide a company based risk assessment to cover your hire of our vehicle. Please ensure
that you have an adequate level of supervision to ensure that emergency exits on our vehicles have at least one
adult staff member seated by them in case of emergency.
• Alcohol must not be consumed on our vehicles without prior consent from the company. Any consumption must
be in moderation and the company reserves the right to refuse passage to any passenger if he / she is viewed to
present a danger to themselves, other passengers or the driver.
• Other than on a vehicle fitted expressly for the purpose, food and drink (including alcoholic beverages) may not
be consumed on the vehicle without prior verbal or written consent from the company.
• Cleaning of the vehicle as a result of excess mess or excess consumption (vomit or other bodily fluids) may
incur a cleaning fee, up to a limit of £250.
• All vehicles are fitted with spill kits, in the event of a kit being used due to sickness or injury, whether due to
excess or accidental causes, the company reserves the right to charge for the use of these kits replacements.
• Due to Health & Safety, the company cannot transport any group without at least one identified "lead
passenger" whom is over the age of 18 years. This is to ensure the safe use of emergency exits and the
responsibility of the conduct and behaviour of all passengers under the age of 18 years.
• Where the hirer is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol,
contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to race
courses as laid down by the Race Course Association Ltd. Specifically Alcohol must not be carried or consumed
on coaches to or from any Sporting Event. Police have the right to search and seize any alcohol carried by
5. ROUTES AND TIME VARIATION
The company reserves the right to levy additional charges for additional mileage or time to that agreed, if the
client exceeds those stated on their confirmation or quotation documents, the charges will be pro-rata on an
hourly and / or mileage basis.
The driver will arrive punctually before your specified hire time and the vehicle will depart at times agreed by the
hirer, and it is the responsibility of the hirer to account for all the passengers at those times. The company will not
accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
6. DRIVER’S HOURS
The hours of operation for the driver are regulated by law; and the hirer accepts the responsibility of ensuring that
the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passenger shall delay or
otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving
hours and duty times. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred
unless it is outside the control of the hirer. The calculation of any costs will be as in condition 4.
7. SEATING CAPACITY
The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be
supplied. The hirer must not load the vehicle beyond this capacity.
8. CONVEYANCE OF ANIMALS
On a private hire, no animal (other than guide dogs and hearing dogs notified to the company in advance) may be
carried on any vehicle without prior written agreement from the company.
Confirmation of a booking can normally only be accepted by the company using our "Acceptance Form" or in
written form and is the only basis for any subsequent alterations. Confirmation of a booking by the company will
be sent at the time of booking.
Any deposit requested must be paid by the date stated, and payment in full must be made before the start of the
hire unless otherwise agreed by the company. The company reserves the right to add interest at the rate of 8%
per annum above base rate of the Bank of England, calculated on a daily basis, from the date by which the
payment should have been made. Please note that all invoices not settled within our payment terms will be
referred to our Debt Recovery Agents, Final Demand Ltd and will be subject to a surcharge of 15% plus VAT in
lieu of our recovery charges.
11. CANCELLATION BY THE COMPANY
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the
happening of any event over which the company has no control (including adverse weather conditions or
substantial increase in the net cost of fuel) or in the event of the hirer taking any action to vary agreed conditions
unilaterally, the company may, by returning all money paid and without further or other liability, cancel the
12. CANCELLATION BY THE HIRER
The following cancellation scheme will be used in the event of cancellation by the hirer. Any cancellation MUST
be confirmed in writing no later than 24hrs following notifying the company.
• Cancellation 28 days prior to date of booking: Fee of 25% of the price of the booking, (in June and July notice
period increases to 50% cancellation).
• Cancellation 21 days prior to booking: Fee of 50% of the price of the booking, (in June and July notice period
increases 80% cancellation).
• Cancellation Less than 14 days prior to booking: Fee of 75% of the price of the booking, (in June and July notice
period increases 80% cancellation).
• Cancellation 7 days prior to booking: Fee of 100% of the price of the booking.
At the time of providing this quote, the UK is experiencing increased risk from the coronavirus and the concern is
that the number of confirmed cases of the virus will very likely increase. The Government has stated that it will
continue to implement measures to combat the spread of the virus. In the extremely unlikely event that such
measures are put in place which impact our ability to provide services to you (including but not limited to us
having to suspend or cancel in full the services), we will not be in a position to accept any liability for any losses
that may arise and we limit our liability accordingly.
In the event that a booked service is no longer required due to cancellation of an event or your unwillingness to
travel despite no official Government of Foreign & Commonwealth Office advice not to travel, the payment and
cancellation provisions of our standard terms and conditions will apply.
We are keeping the matter under careful review and will ensure that all customers are advised of any
developments that may affect fulfilment of booked services.
There is a minimum cancellation fee of £50 for administration, deductible from deposits paid, irrespective of
cancellation notice period or to the value of any tunnel or ferry if booked on customers behalf, which we cannot
Cancellation which includes Ferry or Tunnel Booking
Please be aware that any hire that includes a Ferry or Tunnel Booking falls outside the terms above, any cost
incurred by cancelling a booking which attracts a fee from the Ferry or Tunnel company will fall liable for payment
by the hirer. Please contact us to explore the applicable charges.
Excursions, Trips and Shows
Please note that tickets purchased are non refundable, but can be transferred to alternate passengers.
Please note any deposit taken are non refundable.
Gift vouchers issued by the company are only valid for 12months from the point of purchase and have no
monetary value and are not permitted for resale.
13. VEHICLE TO BE PROVIDED
The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any
extra seats are used in which case an additional pro rata charge will be made to the hire charge.The company
reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or
part of the hire subject to such substitutes being of at least equivalent quality and confirmed with the hirer.
14. BREAKDOWN OR DELAYS
The company provides its advice on journey time in good faith. However, as a result of break down, extreme
weather conditions or traffic congestion, or other events beyond the reasonable control of the company, journeys
may take longer than predicted and in those circumstances the company will not be liable for any loss or
inconvenience suffered by the hirer as a result.
However the company will waiver/refund one day’s hire charge for any coach delayed for more than one hour by
15. AGENCY ARRANGEMENTS
Where the company hires in vehicles from other operators at the request of the hirer and where the company
arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services
provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms or conditions imposed
by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the
hirer as if he had directly contracted such services and the hirer shall indemnify the company against any loss,
claim, damage or award in respect of breach of such supplier’s terms and conditions brought about by the hirer’s
16. Music & Video
The hirer will be allowed use of the vehicles Stereo, dvd tv system. Only royalty free music and videos be played unless the trip is for a school or school club. i.e Education purpose.
17. PACKAGE REGULATIONS
If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be
defined as an ‘organiser’ or a ‘retailer’ for the purposes of the Package Tours Regulations 1992 and as such may
be required to comply with the provisions of those regulations.
In this instance the company cannot accept any liability that may be incurred for losses or damage that it would
otherwise accept under the terms of those Regulations.
The hirer accepts responsibility for establishing whether they are so defined, and the company cannot accept
liability or loss or damage incurred that would have been the responsibility of the hirer if the hirer were the legally
defined organiser or retailer.
18. PASSENGERS’ PROPERTY
• All vehicles hired by the company are subject to restrictions on carrying luggage for statuary safety reasons.
The hire accepts the that the driver shall be the sole judge as to whether and to what extent passengers’ property
is carried. Large ‘bulky’ items may not be able to be carried, and the hirer should take all steps to notify the
company in advance of such requirements.
• The company accepts any personal property of the hirer and their passengers on the understanding that it will
take all reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of
exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to minimise risk of loss when the
property is left unattended.
• The company liability for loss and damage to property, however caused, is limited to £500 per person and
£30,000 in total in respect of anyone incident. The company will not pay the first £50 of each passenger claim
subject to a maximum excess of £1,000 in respect of any one incident.
• The limits in this section do not apply to personal injury claims.
• All articles of lost property recovered from the vehicle will be held at the company’s premises where the vehicle
is based, and will be subject to the current Public Service Vehicle (Lost Property) Regulations.
In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time
by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should
be submitted in writing and within 14 days of the termination date of the hire. The company will acknowledge all
complaints within 14 days and will normally reply in full within 28 days.
No bill, poster or notice is to be displayed on any vehicle without written consent of the company.